Taxiforsure — No revert from Taxiforsure: Deducted money although did not avail ride

Address:

Mumbai City, Maharashtra, 400059

On last Monday I booked a taxi but the driver was far away so he asked me to cancel it. before i could cancel, he accepted and cut it. so 59.14 Rs was deducted from my account. I complained customer care on Monday they said they will revert within 24 hours. Nothing happened. I am very pissed off with your service. Reach out to me on [protected] Booking id: TFS-PP-C39498743 Story does not end here. I booked another taxi and availed with the offer MUM30. The driver did not get any notifications. So, I had to call the driver and asked to come and pick me up. He called your customer care service and they said to pick me up and note down the kilometer and time. While dropping me back the driver did the same and called back the customer care to deduct the money accordingly. The customer care charged me full and not gave 30% discount. When I called back and complained, i was told i did not book with MUM30. Boss, is this a kind of service and behavior you offer to your customer. Either pay me back my money or I have to take actions. Repeated calling to the customer care did not serve the purpose. Booking Id: TFS-PP-C39519065