Taxiforsure — No Show even after confirmation and wrong communication from customer care executive

Address:

New Delhi, Delhi

Horrible Experience with Taxiforsure. No show twice in last 1 month even after confirmation I had booked a cab on 22nd Jan 2015 in the morning for travel in the evening at 7:15 p.m.(Booking ID TFS-PP-C8839673). I got the confirmation that taxi will be made available. But when I didn't get the sms even 20-25 min before the scheduled time, I called up the customer care number and I was informed that driver details will be sent in 2-3 min and cab will surely be available. New 15 min as well no sms was received. So I had to call again at 7:05 p.m.. Same response given by the customer care executive. Again false commitment that within 2 min sms will be received and cab will surely come. But again no sms or communication on the cab. I finally gave a call at 7:20 p.m. and still no driver details were given. The customer care executive was extremely unapologetic and said that it may take another 15-20 min but still didn't give the driver details. So 3 calls and everytime wrong commitment was give. I asked the call to be transferred to the senior but I was denied same as well. Eventually I had to mention that if I don't get a confirmation about cab on the call, I'll have to cancel the booking. Without taking my consent the customer care executive just cancelled the booking. I fail to understand, how come you guys give a confirmation or false commitment every time, when you don't have the fleet to serve the customer. I will certainly take this matter up at the right forums and if I don't get a satisfactory explanation, I'll drag this matter to the consumer court. It is because of such a pathetic customer service, that I was stuck for an hour on the road. The name taxiforsure should certainly be changed to: "Taxinotforsure", "customerservice notforsure"..