Taxiforsure — Unacceptable Service

Address:

Mumbai City, Maharashtra

Booking ID TFS-PP-C5480446 I am not happy with your level of service for the below reasons. 1. I booked the taxi for 2 pm to be at Airoli TTC Industrial Area for a meeting at 3:45 pm and was sent a confirmation SMS at 1:20 pm with the car and driver details. I was ready at 2 pm sharp however the car was nowhere in sight. I waited till 2:10 pm and then called up the driver. He said that the car had a flat tyre which was in the process of being replaced and he would be at my place in 10-15 minutes. When the car did not arrive till 2:20 pm, I called up your call center to check. Your rep placed me on hold for 3 minutes, came back and said another car was being sent and would take 10-15 minutes to reach me. I asked him how this could be as the pick up was scheduled at 2 pm and nobody even called me to inform about the delay and now after I call up twice, I am told that the car would reach me by 2:40 pm. Absurdly, he hung up the call. I have never seen such callous customer service before. He did not even bother to call back. 2. I received an SMS at 2:25 pm saying the car had arrived, I do not know why your rep said it would take 10-15 minutes. Where did he get that info from? I finally boarded the cab at 2:28 pm. The driver was apologetic and I said it was okay but I should have been informed. The fault lay with taxiforsure as it was their duty to inform the customer in case of delay. If I was informed on time, I could have taken an Ola cab as I booked one as backup but cancelled it at 1 pm as you confirmed my 2 pm pickup. 3. The driver did not know the exact location of my drop but only knew the Thane-Belapur road. Once we reached the Thane-Belapur road, I had to ask at least 4 people for directions. We travelled 1 km ahead of my destination as he did not know the place and finally reached my destination point at 3:50 pm, a full 20 minutes after my expected arrival time. I had to rush inside for my meeting and was late by 15 minutes. 4. Taxiforsure sent me an SMS saying that my car had been upgraded for this trip as I was a first time customer. The car that came was the original hatchback - No upgrade. Not that I am complaining but why did you promise something which you could not deliver on? Is this not a false assurance? All these hitches have left a very sour taste in my mouth. I will definitely think multiple times before availing of your taxi service again.