[Resolved] Tc Global / Tcglobal.com — RD is not at all responsive, completely disappointed with the service

stanlh

Jun 18, 2021

Address:

FB-264 4th floor, HAL CENTRAL TOWNSHIP,, MARATHALLI POST OFFICE

I paid INR 20, 701 for applying in 3 universities in Austria to TC GLOBAL Bangalore in March with all the hopes and was assigned a very responsive and genuine RD (Vidhya) but short after a while she had to leave for a maternity leave in May and got assigned with another RD, who is completely opposite of Vidhya. I have been struggling with some queries with the document legalization and some extra certificates which is required by the university but she would not bother to reply to my text or questions and even if she does, she would just come up with some least information which I am already familiar with. I really don't how your TC GLOBAL works but I had all hopes of getting all kind of help while applying for the university as they promise before the payment. I have to make 1000s of calls here and there in a day just to get even a little source of information and now that I am failing, not getting anything, I am feeling helpless and loosing all hopes. I didn't want to complain as it is the matter of her career but I can't help it now. I won't take her name here but giving out my details, I hope you will figure it out. I want Vidhya back as my RD, if she is back to work from her leave. If not her then someone as responsive as her or just refund my money.

Thank you!

Name: Stanzin Lhadol
Email: [protected]@gmail.com

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Jun 21, 2021

Complaint marked as Resolved

The head incharge of TC GLOBAL Bangalore branch called up and promised to assign a new RM at the earliest. Thanks for the response!

TC Global / TCGlobal.com customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

TC Global / TCGlobal.com Customer Care's response Dear Stanzin,

We are horrified to learn that you have had an experience of this nature with us, please accept our sincerest apologies if you experience with us has been in conflict with your future objectives, we can assure you that behavior is not representative of our people, leaders, culture or the family that owns the business. Unfortunately, human resource issues do crop up and we jump on those as soon as we come to know anything is amiss, and those too are corrected through robust learning and development programs within our business. We’re grateful for the feedback and would like the opportunity to touch base with you.

Please send us your registered phone number or email ID, and we will be sure to reach out to you to resolve this at the earliest. Alternatively, we would encourage you to touch base with us on [protected] as we have not managed to identify you in our records. We are committed to ensuring we address the gaps you have experienced at speed and re-create the opportunity to have a positive impact on your future.

Best,
Student Experience and Operations