[Resolved]  Tc Global / Tcglobal.com — Unprofessional PRM and fraudulent service to students, Terrible service, Not explained Terms of service, Not keeping up promises,

Hi PriyanshiV,

Priyanshi, we want to extend our sincere apologies for the less-than-satisfactory experience you've had with TC Global. Your feedback is invaluable to us, and we take it seriously. We understand your frustration, and we're committed to addressing your concerns promptly.

We kindly request the opportunity to rectify the situation for you. Allow us to outline how we plan to do so:

Unprofessional PRM and Fraudulent Service: We are investigating your experience with the PRM who assisted you. This behavior does not align with our standards, and we'll be taking corrective measures to ensure professionalism and transparency in our services.
Terms of Service: We understand that our terms of service should be crystal clear, and we apologize for any confusion. We will review our documentation to make it more accessible and understandable for all.
Program Field Correction: We apologize for the delay in rectifying the program field you want to pursue. This should have been addressed promptly. Our team will expedite this correction for you, and you can expect it to be rectified without further delay.
Promises and Timeliness: To make amends for your experience, we would like to offer you a dedicated point of contact within our team who will ensure your concerns are addressed promptly and efficiently. They will be in touch with you shortly to discuss the specific issues you've faced and work towards finding solutions that meet your needs.

If you have any immediate concerns or further feedback, please reach out to us at [protected]@tcglobal.com

Once again, we apologize for the inconvenience you've faced and thank you for bringing these issues to our attention. We look forward to working towards a more positive experience for you.