Tc Global / Tcglobal.com — Relationship manager, money, negligence, attitude

This whole institution is a carefully built system to fool you into thinking they care about you UNTIL you make the payment. Once they get their money, you become their least priority. This will be long and detailed so read carefully. First off, my "RM" or Relationship manager, Kamna Mehta, was very helpful and informative in the beginning, like I said, they give you all the information before you opt for their services. She would reply to my WhatsApp, pick up my calls, and show up for e-meets, albeit late. But the moment I got through payment... What followed was a "relationship" where she practically ghosted me. She never picks up calls or returns them after multiple days. She never replies to WhatsApp texts because she's apparently so busy but every other day I see her WhatsApp story "going on leave, kindly email if anything urgent". The RM has time to post "Leave" updates but not to respond to her own student. I didn't get any response for my last few emails either which were related to my visa. Coming to other aspects. I opted for their IELTs classes which cost 7.5k I believe. The teacher was good but only to students already adept at english, like me. But to the weak ones who actually needed guidance, she was rude and unhelpful and always had an arrogant attitude. I disliked that through and through. Even after I got my IELTs result and I mailed her to let her know, she did not respond. I would say the only person of TC Global who has paid attention to me and cared for my process is Soniya ma'am, who handles the Visa process. She is the only one who responded to me, gave me all the necessary materials, told me what documents are needed, and even called me up from time to time get updates. I wish she was my RM in the first place. Nevertheless, overall, I would highly recommend students to not opt for TC Global. Despite having their assistance, I felt I did most of the work in terms of research, planning, writing important documents which they claim to take care of. They apparently "edit" important documents like SOP, letter of motivation and such, but when I mailed my RM my cover letter and letter of motivation for visa, I got no response. Conclusion: I had paid 23000 + 7.5k (IELTs) for the overall services and I feel it was a huge waste of money. It is my earnest request to all students who come here or even consider this institution or agency or whatever they claim to be, to look the other way, to look for other agencies who can actually help you, or to simply do your own research and work hard by yourself. Do not waste your time or money on these people.