| Address: | Kamrup Metropolitan, Assam |
Respected Sir/Madam,
I am a small customer of yours. I am using your service for a long time. Usually my goods dispatch from Thane(Maharastra)to my place, Guwahati. usually it's take 7 to 10 days to reach my place. But this time it's taking a lot of time. The consignment was booked from Thane at 05.07.2014 with the docket number[protected] . I was tracking it on net and found on 12.07.2014 it was release from Kolkata hub. normally it's take 2 to 3 days from Kolkata to Guwahati. But when 3 days later I was inquired at your Guwahati office they informed me that still goods are not received.On 19th I have come to know from Guwahati office that goods vehicle has reached Guwahati. I have supposesd to pickup the goods as I need it on urgent basis. So they replay me as the vehicle get vacate I can collect the goods. So I personally inquired a lot of time over telephone, but unfortunately from 19th to today morning (22nd) they can not vacate the vehicle. Now you can imagine as a customer, though I am a small customer from next time onward I need to think twice if I should book my consignment in TCI or no where it take four days to vacate the vehicle. Was this information helpful? | 
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