[Resolved] Tekfusion Technologies — twinwoofers m2 replacement status | |||||
I have sent my earphones for replacement (Purchase order no. - tk10531) months ago. I got an email that the product has been received and i will be informed about the status further but ever since that there has been no response. I have emailed multiple times to follow up but no one responds to emails. I need my earphones back at the earliest possible. And i will never recommend tekfusion to anyone cause my experience has been really bad. I have purchased 2 versions of twinwoofers and both have stopped working. Was this information helpful? | |||||
May 19, 2018 Complaint marked as Resolved Tekfusion Technologies customer support has been notified about the posted complaint. Verified Support Apr 13, 2018 Tekfusion Technologies Customer Care's response Dear Sir, We deeply apologize for the experience you are facing. While we try our level best to fulfill claims within 7-15 working days, I understand that you did not receive any correspondence from our team within that time period. We had recently changed our support system and our new customer support email is [protected]@tekfusiontechnologies.com, and we request you to send a fresh email, with the concern, so that we can help sort it out at the earliest possible. In your email, please mention the following important details: 1) Your original concern that you were facing (early email communication would be appreciated) 2) A photo of your original bill of purchase. 3) If you had shipped the product to us, do attach courier bill/receipt/tracking ID (mention courier company) 4) Sometimes if we have not received your courier, then it implies that either we have not received it or it might have been handed over to a wrong person. In such cases, we advice you to claim the parcel from the courier company and we always advice you to keep a note of the name of the person who received it along with their personal phone number (usually provided to courier company at time of delivery) As of now, we do not have any callback numbers and we will try our level best to get back to your email within 24-72hours of time. We are looking forward to get this issue resolved in matter of days. | |||||
 1 Comment | |||||
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I have been sending requests at the same email address but have not received any response. However, I have resent the entire email thread along with the above requested details. Appreciate if this can be please looked into at the earliest. Just an FYI, the email thread acknowledges that the product has already been received at your collection center and nothing has happened since then.
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