Telangana State Road Transport Corporation [TSRTC] — Payment gateway charges are being levied to customers on failed bank transactions. Is it fault of customer to book tickets online.

Address:	Hyderabad, Andhra Pradesh
Website:	www.tsrtconline.in

I tried to book ticket using TSRTC Website I entered my card details and amount got debited from my bank account but the transaction failed at TSRTC, which is not fault of customer but then while refund 2.5% of payment gateway charges are being levied on to the customer which is not fair and full refund with out any deductions should be given on failure transactions. The same is mentioned in terms and conditions. But is it fault of customer if transaction fails? Request appropriate authority to look into it and make changes to terms and conditions to give full refund for such cases. 19. Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.