Telebrands India — chef dini

Hi, my name is Dawson Karwarkar from Mumbai, i placed an order or Chef Dini after watching on Telebrands on 7/7/2018, when i received the order on 16th July, 2018 product was damaged & not packed propely. I sent the product back through dtdc courier with tracking number M65965131 on 17th July, 2018, its been more than 20 days but i have never received any calls or communication from Telebrands, I have called several times to ask all that I hear is I will get the order in 2 days & its already sent. Today i spoke witn Sayalee & she says that they are unable to track my order & call back later. It is really frustrating as i paid ₹ 1, 340 & ₹370 to send the courier which is not my mistake that the product was damaged. I have attached all documents related to my complaint.

Please help me to fix things & get my order soon