Comments
Hi Dilip,
I already did those steps. It is of no use. No response at all. Better provide a valid quicker solution, since I am suffering this worst service issue from last week.
Give me a valid reason for prolonging without giving any solution or else return back my money. The product I purchased is of no use to me now.
I already did those steps. It is of no use. No response at all. Better provide a valid quicker solution, since I am suffering this worst service issue from last week.
Give me a valid reason for prolonging without giving any solution or else return back my money. The product I purchased is of no use to me now.
Telebuy.in / RP Telebuy Skyshop Customer Care's response, May 2, 2016
Verified Support
Dear Customer!!!
Greetings from Telebuy!!!
We really regret for the inconvenience caused . We are unable to reach you to the mentioned contact number (9843999783), I have communicated and given my contact number to Ms.Hema (9047696689). Please feel free to contact me in the below mentioned contact number.
Thanks in advance.
Karthik Rajasekaran
Customer care.
Direct no - 044- 33616388 | Mob -9962509108
Greetings from Telebuy!!!
We really regret for the inconvenience caused . We are unable to reach you to the mentioned contact number (9843999783), I have communicated and given my contact number to Ms.Hema (9047696689). Please feel free to contact me in the below mentioned contact number.
Thanks in advance.
Karthik Rajasekaran
Customer care.
Direct no - 044- 33616388 | Mob -9962509108
Mr. Karthik,
Can you please let me know what steps you have taken to solve my issue ? What do you expect from me to call and ask you ? You committed that you are initiating the service process and will reach us ASAP. But, I think you never took any further step regarding my issue.
Even the SLA for the raised complaints also breached two days back. But still I didn't see any progress for my complaint. It-seems, you people were sitting idle inside AC floor and reply to my mails by asking apologies only. What is the use of asking apologies to me without serving better.
I have sent a mail to the given mail id's which was given by Dilip (Manager) but as usual no response to service my product. Is this the way you people are convincing the customers ?
I purchased this product on last month of 20th and I have raised many complaints against your bull product and none of them taking any action against the complaint. Even more the grace days you allotted for replacement of product also passed over. Then what is the use of keeping the product with me.
Note down the complaints which I raised :
[protected]
[protected]
[protected]
[protected]
By words only you are saying that you will take immediate action but in real it is 0 (zero).
I was surprised, without taking any action on registered complaint who gave the rights to your service team to close the complaint. Does you people are following this kind of system to all customers ? If it so, seems you people never give any such service to any product.
Are you thinking like Once customer purchased any product from your company, your job gets over ? Then what the hell is the purpose of service team and what's your nature of job ?
I thought your product only utter waste & poor quality but you proved that your service process also waste.
Your sales team persons (Manimala, Priya, Akila, Abi) were convinced us a lot and gave FALSE statement that door step service is available at any time. We can avail the service by give one missed call to the respective customer care number from registered mobile. By believing their words only we purchased your product.
Now I realised that it is a big mistake I ever done in my life.
You taught me a good lesson from your worst product and poor/bad services. From here after, I will never recommend anyone to buy product from TeleBuy and I will say it is a "No.1 fraud company" to get cheated easily. And also I will not stop by here itself, I will take this issue and your company's worst services to social media and make it to reach to the extreme level. Mark my Words.
Can you please let me know what steps you have taken to solve my issue ? What do you expect from me to call and ask you ? You committed that you are initiating the service process and will reach us ASAP. But, I think you never took any further step regarding my issue.
Even the SLA for the raised complaints also breached two days back. But still I didn't see any progress for my complaint. It-seems, you people were sitting idle inside AC floor and reply to my mails by asking apologies only. What is the use of asking apologies to me without serving better.
I have sent a mail to the given mail id's which was given by Dilip (Manager) but as usual no response to service my product. Is this the way you people are convincing the customers ?
I purchased this product on last month of 20th and I have raised many complaints against your bull product and none of them taking any action against the complaint. Even more the grace days you allotted for replacement of product also passed over. Then what is the use of keeping the product with me.
Note down the complaints which I raised :
[protected]
[protected]
[protected]
[protected]
By words only you are saying that you will take immediate action but in real it is 0 (zero).
I was surprised, without taking any action on registered complaint who gave the rights to your service team to close the complaint. Does you people are following this kind of system to all customers ? If it so, seems you people never give any such service to any product.
Are you thinking like Once customer purchased any product from your company, your job gets over ? Then what the hell is the purpose of service team and what's your nature of job ?
I thought your product only utter waste & poor quality but you proved that your service process also waste.
Your sales team persons (Manimala, Priya, Akila, Abi) were convinced us a lot and gave FALSE statement that door step service is available at any time. We can avail the service by give one missed call to the respective customer care number from registered mobile. By believing their words only we purchased your product.
Now I realised that it is a big mistake I ever done in my life.
You taught me a good lesson from your worst product and poor/bad services. From here after, I will never recommend anyone to buy product from TeleBuy and I will say it is a "No.1 fraud company" to get cheated easily. And also I will not stop by here itself, I will take this issue and your company's worst services to social media and make it to reach to the extreme level. Mark my Words.
Telebuy — Melt N Slim - Waist Shaper
Its good slim fit, just by wearing this we can reduce fat over waist. I m using it. Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care or to [protected]@telebuyindia.com .Incase of any escalation please contact me directly in
Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected]
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care or to [protected]@telebuyindia.com .Incase of any escalation please contact me directly in
Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected]
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+91 44 4244 7015
+91 44 4391 7099 [Corp Office]
Tower A, 2nd Floor, Prince Info Park, Ambattur, Chennai, Tamil Nadu, India - 600058
I do not know what is the purpose of giving these numbers as reply comment for all the complaints raised here. I want the Telebuy team to contact the respective customers and make the issue resolved, instead of asking us to sending email/call to customer care. This is of no use at any cost.