[Resolved]  Telebuy — Telebuy - No response on cancellation request - Pathetic support

Address:

Bangalore, Karnataka

Hi, I have ordered the product - Wonder Core (Order ID:[protected] from telebuy site tbuy.in on 29th June since the site was mentioned that EMI facility is available. However during the payment time i did not get the option to chose EMI and the payment has done successfully without prompting EMI. I had contacted HDFC credit card customer care to enable EMI however surprised to hear from them that tbuy has withdrawn EMI option. Thus i have called tbuy customer care and asked them not to process this order and cancel the same with immediate effect. They have requested me to send a mail for cancellation which i have done on the same day. Even then I was getting calls for order confirmation but asked them many time to cancel it. I had sent reminder mails to confirm the cancellation and return the amount but so far nobody responded by mail or call.Today, 3rd June i have received a communication from [protected]@codaferp.com that item has been dispatched via courier. I'm very much frustrated and nobody from tbuy is showing any kind of ownership to address customer concern. Request concern authority to please look into this and help to sort this out as early as possible. Regards Arun Chand