| Address: | Mumbai City, Maharashtra |
Dear sir,
We thank you for this website for providing solution to the harrasement by the companies to
their consumers.
I am a Tata Docomo Prepaid customer.
Bearing no :[protected]
On Date 31st of December 2012 ,I had gone to the Website
www.tatadocomo.com and recharged my account with the detailes below.
RC95 : 1. 1.5GB GPRS balance
2. validity 30 days
RC 67: 1. All Local and STD calls at 1.2p/2sec
2. Validity 90 days
This amount was debited from my bank account but till date is not refunded
nor credited to my bank account.
After writing several mails they (tata docomo executives) agreed that there
was some error and that they would refund the amount in about a 7 working days.
On 11th Jan 2013 a executive called Naveen called us and said a different story that
the amount had been recharged from their side but not credited to my phone account.
He said he will persue the case to the higher authorities for resolving the matter.
Below are the details of the mail from Tata Docomo.
"Kindly request you to check with the same.
Please be informed that as there was some technical issues from our end our executives were unable to view the recharges made on your account. I have passed your inputs to the concerned department regarding the issue."
But its been over 10 days now they are not accepting the error from their side.
Its not the question of Rs.95 + Rs 67. Its a issue that they are not accepting the error
and just keeping saying us to check the balance which i would have done
over 100 times since the day of issue.
Hope you can intervene in the matter and do the needful
Regards
Pinky Lala
[protected]
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Thanks and Regards,
Customer Care,
Tata DOCOMO