The Chennai Silks — No response for a complaint about package missed and later traced.

I made a complaint about package missing in your Trichy Branch, which was returned to be after a long battle. The purchase was made on 9.10.2021 vide Bill No. 140284 for Rs. 2, 680/ .The first complaint was made on 20.10.2021 .
On the same day I got a mail as follows
Thanks you for the request. This ticket of the subject. "Package missing" is assigned to the below mentioned user and he will be in touch with you soon.

TAMILSELVAN
"CCARE" Department

As there was no response from Shri. TAMILSELVAN I again made a complaint on 16.11.2021. After a gap of nearly 17 days, on 2.12.2021 I got a message as follows

Thanks you for the request. This ticket of the subject. "Package missing" is assigned to the below mentioned user and he will be in touch with you soon.

TAMILSELVAN
"CCARE" Department.

As there was no response from Shri. TAMILSELVAN I again made a complaint on 17.12.2021. After a gap of nearly 7 days, on 24.12.2021 I got a message as follows

Thanks you for the request. This ticket of the subject. "Package missing" is assigned to the below mentioned user and he will be in touch with you soon.

TAMILSELVAN
"CCARE" Department.
If you look at the reply your will be surprised that there is no change in the standard reply, The text, colour and font size are same. The reply sent on 16.11.2021 was simply repeated on 2.12.2021.

The only difference was different ticket number Ticket#[protected] was assigned on 16.11.2021. Ticket#[protected] was assigned on 2.12.2021 . [Ticket#[protected]] was assigned on 24.12.2021

I am surprised as to how long you will mail the same acknowledgement without replying to the complaint.

P.K. RAMAN