[Resolved]  The Chennai Silks — quality of the material and the floor salesperson and supervisor response

Address:

Coimbatore, Tamil Nadu

We purchased a salwar for my daughter's birthday on 2nd of july. On 11th of july, we noticed that after wearing the dress for sometime, it was torn. The inner lining cloth was torn, like a old stock cloth. Unfortunately we did not retain the bill or the tag. We are purchasing for more than 10 years in chennai silks, we did not face such issues and we did not retain the bill.
On 15th july, we went to shop (Coimbatore, openakara street) and informed on this on the kids floor salesperson who sold this for us. We were made to wait for more than 2 hours for the supervisor. Anyway we waited and had some other sari purchase. Then we moved to a complaint mode and then some supervisor heard us and got the damaged cloth. He said he will have to check for the duplicate bill copy and we gave the transaction details and all necessary details. He said they will call us in a week, once the bill is found and will get a replacement for the dress. But now it is more than a month and no response from anyone regarding this. It was a 1000 rupees dress only, but the occasion and the response until now makes us feel very disappointed and we did not even go back to shop for checking the same. Let us wait and see when they will respond to us. Most important is not matter of money but the quality of the material sold. Even if agreed on 1 or 2 pieces may have fault in a thousand of pieces, what is the responsibility they had taken for that replacement?? That is more annoying us.