The Chennai Silks — Very poor service - saying false promises to customer to resolve their issues

Address:	600017
Website:	Direct stores located in T-Nagar

On[protected] I have purchased totally 10, 000 rupees for Sarees & Chudithars.
After Billing & settlement they said to collect all the deliverables @ ground floor.

So while collecting all the items at Ground floor the sales person said to me "Apologies Sir, One Saree has been strucked in the cage while they throwed from second floor to ground floor. Sorry for the inconvinience caused".

I called the Senior person of the sales person to speak about this issue. A senior person came to me named Saravanan, he said Sorry Sir, but no problem while we log off for the day we will take the parcel safely & we will deliver it to your address tomorrow (10.09.2016) @ 11:00 AM sharp.

He noted my address & contact number for delivering the goods to my home.
He also gave me a contact number whose name is Satish& contact number is [protected]. Please contact him if you didn't received the goods @ the time.

So I agreed with the person. The next day (10.09.2016) no person called to my till 11:30. So i contacted the above person & he said "just now I reached office, will check & let you know the status within 15mins".

Again he didn't called me. So i called again & he responded "It is not strucked the Saree itself missing, so we are discussing here to what to do next. So wait for sometime, I will call back you"

Again he didn't call me. So I called again & he said “Really sorry Sir, It has been misplaced to some other person’s bill. So we don’t know what Saree you have selected, so come tomorrow & purchase whatever you want” This has been said by Satish.

Why I got irritated bcoz we have purchased for Sister Marriage & they do damaged the reception saree. I said you have done the mistake why we need to come for your mistake.
And more over how can I travel so far from Thiruvallur to your shop. For that I asked for traveling charges, he said we can’t provide that & all to you.

Again evening 04:30 he called me & asked what you are going to do now. But this time he called from a new number [protected], he asked me harshly “What do you want cash back return, if you are ok means come & collect it”

Is the way you guys respond to customers? And more over he gave a false promise that, “Sir please come & purchase the same dress for your value & purchase a saree of your wish, I will give you 50% discount on the same. So I agreed for this.

So yesterday (17.07.2016), we went for Chennai Silks – T nagar same shop & purchased a new Saree for the same cost. As agreed I have taken another Saree & we all came down for billing counter. There the senior person of Satish & Saravanan stopped everything & said we can’t give like this & all. If you wish purchase or else go no problem for us.

Why you are giving false promises to customers? So for your work completition, you guys do all these unnecessary stupid things?
My question is who will gave my travelling charges for the day? And I came up with my parents on that day we have spended unnecessarily for lunch on that day.

The mistake has been done by you & those expenses why I need to bare for such Stupid things?

I have all proofs of your contact numbers, who all are spoke with me wrongly, who all are gave false communications to me?

If I don’t get my cashback or agreed as 50% discount. I will proceed further to “CONSUMER COURT” with all my proofs.

Awaiting for your response. I have emailed to [protected]@thechennaisilks.com as well.