[Resolved] The Chopras — counseling

Harshit Tayal

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana

The service provided by them is grossly poor.
The team in gurgaon office in particular has very little knowledge of the application process.
The data provided for selection o[censored]niversities (Masters in germany in my case) was filled with mistakes even after repetitive requests of correction.
They took about 30 days or more to draft a sop for me, which had multiple errors in the final draft.
Incomplete knowledge of application process provided to me lead to a lot delay and mess in applying. The only thing the chopras was able to do properly was increase my work load and stress.
Today, it has been over 10 days and i haven't been able to establish contact with them. My relationship manager at gurgaon office does not revert back to any form of communication.

Lastly, i was informed via text that my case has been transferred to a different branch. This was done without any prior notice or consent.
They have no sense of responsibility at all.

To all aspiring students reading this, please do not get associated with the chopras. It will be much better if you do the process your self. You will have to do most of it without their help anyways, its better to avoid all the mess in the first place.
You will only end up delaying your application and regret paying them a small fortune.

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Oct 25, 2018

Complaint marked as Resolved

TC Global / TCGlobal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

TC Global / TCGlobal.com Customer Care's response Dear Harshit,

We are horrified to learn that you have had an experience of this nature with us, please accept our sincerest apologies if you experience with us has been in conflict with your future objectives, we can assure you that behavior is not representative of our people, leaders, culture or the family that owns the business. Unfortunately, human resource issues do crop up and we jump on those as soon as we come to know anything is amiss, and those too are corrected through robust learning and development programs within our business. We’re grateful for the feedback and would like the opportunity to touch base with you.

Please send us your registered phone number or email ID, and we will be sure to reach out to you to resolve this at the earliest. Alternatively, we would encourage you to touch base with us on [protected] as we have not managed to identify you in our records. We are committed to ensuring we address the gaps you have experienced at speed and re-create the opportunity to have a positive impact on your future.

Best,
Student Experience and Operations