[Resolved]  The Chopras — failure to provide adequate service and communication

Address:

Chennai, Tamil Nadu

We paid the chopras a lot of money for applying to us universities. While they promised everything in their sales pitch, they provide to provide basic services like:

1. Adequate communication: you will have to call them at least 4 times before they take a call. They don't inform you if they've submitted your application. They don't tell you what changes they make to your sop or data.

2. Do not provide access to account: they do not provide access to the login credentials of your application at whatever university they apply to. I found this out at the first application that i did with them. This is very troublesome because they don't provide us an opportunity to verify the data before it is submitted. If your application fails, you cannot blame the chopras because you have no idea what they sent.

3. Going offline: they go completely offline after office hours, which means that if your deadline is today and you a query to resolve, they will not respond or care.

4. Delays: everything from sop editing to shortlists to applications go through a multiple day delay. They always fail to provide information at the time they say they would, and they do not take any calls after work, so that means you have to wait until the next working day to contact them.

Overall, it is obvious that these people continue to traffic in false marketing and probable fraud. They are deplorable and shameless in their tactics and objectively suck at everything they do.