The Chopras — non transparency and not refunding the amount | |||
I am a very old customer of chopra’s. My association goes back to 2006, when i had first consulted them for uk applications. This time i have taken their consultation for gre preparations. I am deeply hurt and highly dissapointed. 1) i was not informed that the money which i paid in full (Rs.26500) is nonrefundable. 2) i was told that it would be a fresh batch of students. On the contrary, all the students were at the completion of the course. 3) i was not informed about the trial classes. There was a student in the class that was taking a trial class. When i complained, i was told that they have no trial class policy, it’s just his mother insisted. This shows the double standards of the company. If you could alter your policy for one person then i insist that i demand the same treatment of relaxation. They could have given me the same opportunity. I just took one class and i expressed my dissatisfaction to the counsellor (Gaganmeet singh sabharwal), rajouri garden centre, new delhi, i requested him for the refund on that very day (10th august, 2019), which he refused. 4) the main impetus falls on the faculty. I paid the money to learn and understand the concepts. On the contrary, the faculty insisted me to come prepared for the class and gave me a pdf for basic clarification, that too from google! Why i need to pay to the chopras, if i have to learn everything from google? My sincere submission is that a company, as larger than life, as chopras must listen to the grievances of their customers. Customer or student should not be forced to comply with such baseless policies. I just took 1 class, and i was dissatisfied with the service. My hard earned money must be refunded. They may make deductions for that particular class. But, i am strongly feeling trapped and highly upset with the chopras. There must be some work ethics and no policy could be the last word. Policies always should be student centric. I strongly urge the concern members of the chopras to communicate with me and refund my due amount. Hoping for a sensible response asap. Was this information helpful? | |||
|
TC Global / TCGlobal.com customer support has been notified about the posted complaint. Verified Support Aug 20, 2019 TC Global / TCGlobal.com Customer Care's response Dear Shruti, We are horrified to learn that you have had an experience of this nature with us, please accept our sincerest apologies if you experience with us has been in conflict with your future objectives, we can assure you that behavior is not representative of our people, leaders, culture or the family that owns the business. Unfortunately, human resource issues do crop up and we jump on those as soon as we come to know anything is amiss, and those too are corrected through robust learning and development programs within our business. We’re grateful for the feedback and would like the opportunity to touch base with you. Please send us your registered phone number or email ID, and we will be sure to reach out to you to resolve this at the earliest. Alternatively, we would encourage you to touch base with us on [protected] as we have not managed to identify you in our records. We are committed to ensuring we address the gaps you have experienced at speed and re-create the opportunity to have a positive impact on your future. Best, Student Experience and Operations | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
64%
Complaints
42
Pending
0
Resolved
26
+91- 8800884851 / (0)11- 43810000
1006 Chiranjiv Towers, 43 Nehru Place, New Delhi, Delhi, India - 110019
Post your Comment