The Emart — Product was not working

Address:

New Delhi, Delhi, 110092

Dear sir,

I was puchased a mobile nokia c5 on 23 july 2016 and after 4 days received on cod. After received i was checked my item but it was not in working. Items details below.
Email id : [protected]@gmail.com
Order id : [protected]
Product name : nokia c5
Product code : nokiac503
Quantity : 1
Now i was done a complaint regarding my problem to firm on 23 aug 16 and his reply being given below.
We have received your request to return the product below. Our delivery staff will pickup the item within the next 5 - 7 days. After the return is picked-up and processed, you will receive store credits for the value of the item paid by you.
Our shipping vendor will call you registered phone no, [protected]. Within the next 24-48 hours for scheduling of the pickup of your return.

Note: re-pack the item along with its original product packaging and accompanying tags in the provided returns bag.in case you have misplaced or lost the returns bag, use any other tamper-proof packaging.

Thank you for shopping at the-emart:. If you need any assistance or have any questions, feel free to email us at [protected]@gmail.com or call us at [protected]
But there is no response and again i was done complaint on 29 aug 16.
Pls take necessary action.