The Mobile Store — 11 days gone, no one open my mobile to solve my problem

Address:Kurukshetra, Haryana

my IMEI No is [protected] and [protected], Handset is HTC DESIRE V
my complain job kit no is RT[protected] on 28 jan 2014, on sec- 17 mobile store kurukshetra, haryana.
i purchased my mobile from this kurukshetra mobile store . i submitted my mobile on kurukshetra mobile store.
it takes almost 11 days and no one opened my mobile for checked.
dear sir, i had purchase in nov 2012 year HTC DESIRE V mobile in mobile store from sec-17 kurukshetra and i extend my gurrantee also .it is in guarantee period now. I hv some problem since 6-7 mnths. so many times i go to mobile store regarding this.i go to karnal, then kurukshetra then chandigarh so many times . on 28 jan i deposite my mobile to kurukshetra mobile store, sec 17 again and i go to chandigarh also after deposited nd talk 2 chandigarh mobile store also. on 5 feb i talk to their technician MR. KAPIL nd they told me that they received not yet my mobile . they try to liar me because 2 days before mobile store sec-32 employer told me that my mobile send to MR. KAPIL and they checked it . it almost complete 11 days nd nobody touch my mobile yet for complain. i frustrate now it is too long period 6- 7 months i have in problem and your mobile store not provide me satisfaction . pls as soon as check my mobile and solved my problem. daily i call to chandigarh bt answer from that side is - your mobile is same as you provide. no body open my mobile or checked my mobile...
solve this problem as soon as possible.
my contact no is. [protected], [protected]
Gaurav Tandon
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