The Mobile Store — Htc desire 820

Address:	Mumbai City, Maharashtra, 410210
Website:	Mobile Store

I had puchased my htc 820 desire handset from the mobile store in nov 2014 & had opted for the extended warranty scheme by paying an extra fee. Since jan 2016 i had a display issue with my phone for which i was asked to submit my phone to them as their service center is in ahmadabad. I was surprised to see that i received my phone back after 25 days in the same condition. The issue persisted & reoccurred again & i had to go through the entire ordeal again. The engineers didn't do anything about it again. This went on & on. I have eventually submitted my phone 5 times since jan 2016 & have been without the phone most of the times. This is pure customer harassment. I have literally taken leaves from office to address this issue. Moreover the customer care does not work on sundays and emails bounce. Now for the 6th time again my phone is giving issues & they want me to again submit my phone to the store. Are they playing a game with me. Is this going to continue until my extended warranty expires in november. I cannot keep doing this & wasting my time. Their customer care keeps calling me with the same mention to submit my phone. Where is customer service?