The Mobile Store — Non-receipt of Phone

Address:

Bangalore Urban, Karnataka

I purchased HTC One X (IMEI No.- [protected]) from your Mobile Store Outlet on 13.5.2012, it was working well, unless in the month of August, 2013 the touch panel of the screen abruptly stopped working at certain points. I went to your Costumer Service center of The Mobile Store in Bengaluru to replace the touch panel as my Phone was in extended warrantee (Extended Warrantee No.- EXWAR0556428) of one year. My phone got deposited in your Service Centre on 8.9.2013 for replacement of the said panel. But it has been more than two months after giving my phone that I have not received my phone. When asked about the same to the service center executives that just lead me to the garden path and give false promises. And till date i have no idea where my phone is and if the the panel has been replaced or not. I have been running from pillar to post for the same requesting for giving my phone back after doing the needful but even after registering a lot of complaints (Complaint No.- MSCO10026853 and MSCO[protected] all of these have gone in vain. I am really up set by the functioning of the one of the premium mobile selling companies and that too on purchase of the flag ship phone. Therefore, I request you to kindly look into the matter and help me get my phone back. Otherwise I will be forced to file a civil Suit against you. Regards, Himanshu Sharma Ph. No. - [protected]