[Resolved] The Mobile Store — Unethical behaviour and false promises | |||
We bought Gionee P-103 handset from the mobile store Address: BSEL Tech Park Vashi, on 13 Nov 15. We were promised Replacement or refund if any issue with the phone within 5 working days. We reported Three issues on 15 Nov 15, 1.Network Issue, 2. Resolution was lower than what was promised and 3. Volume issue. The salesman "Haneef" as started arguing with us and refused all his commitments. He started telling to refer T&C on bill which he didnot gave at the time of purchase. We were told that bill will come on mail. He misguided about service center availability in Vashi (which is false). We wereinformed to visit service center to get DOA for replacement. Telling so he went outside the shop. We discussed to Area manager "Santosh Singh". He denied to accept the complaint and "False Promises" of his salesman. Request: Refund. Was this information helpful? | |||
Complaint marked as Resolved
The Mobile Store customer support has been notified about the posted complaint. Verified Support Nov 29, 2015 The Mobile Store Customer Care's response Dear Sir/Madam,
We wish to inform you that, we can replace the handset if there is any manufacturing defect in it against the DOA certificate issued by the brand authorized service center. It can't be replaced for any other reason.
Thanks & Regards,
The Mobile Store
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1860-267-6767
1800-425-6363
1800-209-6363
Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W), Mumbai, Maharashtra, India - 400 070
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