The Snow Travel, Noida — refund not received

Address:	Flat 303, Building 12, Tulsidham Kalyani, S. V. Road/Tulsidham - Nalpada Road, behind DAV School, Thane, Maharashtra, 400610
Website:	thesnowtravel.com

Self had booked Uttarakhand Package 6 nights 7 days from 2-8 Oct 2019, on the terms that total package cost would be 32, 500/- ( 2 adults + 1 child) out of which 50% would be paid advance, rest 50% on hotel booking confirmation. The terms and conditions of the booking were agreed on Whatsapp conversations from the number (+[protected]. The comany details I got was - The Snow Travel Team,
Plot No. 65, Sector 125
Noida 201301
http://www.thesnowtravel.com

I had paid 50%(Rs. 16, 250/-) advance for Uttrakhand travel package on 12-Aug-2019 online to account number [protected], IFSC : IDFB0021331. I got an acknowledgement from the WahtsApp number [protected] with a transaction ID (TST0377).

After two days I received a phone request some Mohit of Snow Travel (+91 [protected]) for balance 50% payment. On good faith I paid Rs. 16, 250/- and again got an acknowledgement from the WahtsApp number [protected] with the same transaction ID (TST0377) on 14-Aug-2019.

On 19-Aug I called Mohit of Snowtravel booking (+[protected] to check the hotel booking status, he responded in very rude way that booking won't be done till before 10 days of travel. After that I reminded that the agreed terms were different, he informed that booking would be done the next day(20-Aug).

On 20-Aug I called him asking the status. He spoke very rudely with me. After 10 mins he called me to say that additional Rs. 18, 000/- would be required from me.

Certainly that was not acceptable since this is the breach of original terms of the package. Sensing sum wrong going I decided to cancel the deal with Snow Travel. I intimated them over WhatsApp and got a response to send mail to [protected]@[protected]@gmail.com.

I sent the trip cancellation message and got the response
On Tue, 20 Aug 2019, 12:12 THE SNOW TRAVEL, wrote:
Dear Sir,

We have received your request regarding the refund and cancellation we will check your status and update you shortly.

Till date the refund has not been credited to my account. The above numbers stopped functioning, so could not call anybody of Snowtravel either.