[Resolved] The Souled Store — items not delivered worth 4000 (approx) and status showing returned!!

Shanky Singh Rajput

from Mumbai, Maharashtra

Address:

Cachar, Assam, 788004

Hey, my order with order id 2034151 amounting to approx 4000 which i paid as prepaid from my account has not been delivered to me neither i receive any call from the courier service.. I tried to call the customer care number but one of the executives told that she will be re-attempting my delivery the next working day upon confirming my details again but the next day i tried to track my order it showed that items have been returned.. Even i haven't been informed regarding the delivery/courier service that will deliver my product..
Under such circumstances i urge you to kindly look into the matter at the earliest and initiate a refund of my money to my bank account..

Name:shanki singh
Phone:[protected]
Mail: [protected]@gmail.com

Was this information helpful?

No (0)

Yes (1)

Oct 8, 2019

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

The Souled Store Customer Care's response Hey Shanky,

We truly apologize for all the delay and inconveniences caused to you. Ideally, this should not have happened and we take strict actions against the same. Our first and foremost goal is to always ensure you always get the best possible products and the best possible service when you shop with us, and we’re even more disappointed than you with the current scenario.

Kindly note that we have initiated a refund in your bank account which will reflect within 7-10 working days as an exception as we ideally do not initiate the refund until the package returns back to our warehouse facility.

We have also credited 200 reward points in your The Souled Store account as a compensation for the delay and inconvenience caused to you.

We shall have a word with the courier partner and shall ensure you never face such an issue in the future again. Please give us a call and provide us your Order ID whenever you place an order in the future and we shall ensure you do not face this issue again.

Your patience is truly appreciated.

Thank you and have a soulful day!