The Souled Store — refund the amount for the returned product

Hi, my order id is 1619161. The products i recieved were unsatisfactory. I have mailed them multiple times upon return that i do not want reeard points and to kindly refund the same to my bank account but no response from them. Please act on it and refund the amount to my bank account and not reward points. This seems like a fraudulent company. Because if i don't want to buy anymore of their products, why should i take reward points. I want a complete refund. Even after complaining at their site, they have failed to take any action.