Thirumal Alagu Travels — refund not received. worst customer service.

I had booked bus from Theni to Chennai Worst bus I never seen in my life there is a hole in bus all rain water came inside they never change my seat I was fully wet in my seat

Bus no is

Py01cc. 9599

My name is. S. Venkatesh
Travelling from Theni aravinder eye hospital
To Chennai

Dear Sir/Madam,

PNR Number : TATJB2C44H207

I would like to inform you that, i had booked the ticket for my mother from Theni to Chennai on 7- Nov-2019 8:55 PM Thursday..Please refer the attached ticket details for your more reference.

We was waiting in the Allinagaram stopping for catch the bus..Unfortunately bus not came actual time and staffs told us to change the bus without any information since assigned bus driver is drunk and he is not able to start the bus..so they changed the bus and it came the spot 1 hour late.Also we booked lower birth for my mother since she is not well..but executive told us to change the birth in upper place..we told them clearly she is not able to climb the steps..actually that bus was seater and sleeper..surely that is not our fault and there is no prior update..Finally they have provided seat in lower and they confirmed that they will return 200 rupees for compensate. Still we did not get the amount and we faced very worst service ever..

I request you to please provide the compensate amount ASAP.

Thanks,

Jayakumar.

Travelling from Allinagaram TAT office.