Thomas Cook India — extortion of money

I have booked a singapore tour worth rs. 87000 from thomas cook kolkata office. They didn't process my booking after taking the money. No visa assistance was given, still they charged for visa fee. When i cancelled the tour due to covid much before the lockdown i was assured of refund by 11th march, till date no refund was processed. Mails are not answered. I am grossly misguided regarding the refund by booking agent ms. Ishita bhattacharya and mr. Siddhartha mukherjee. At least for 20 times they have promised some action within 3-4 days. But they didn't process anything, not even a courtesy mail to address the issue

Dr. Abhishek basu
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