Thomas Cook India — foreign exchange service

Sneha Kar

from Delhi, Delhi

Address:

Guwahati

I booked an order for foreign currency (1, 850 euros) with thomas cook a few hours ago. I made the full payment and had to next upload my documents. However, i will be traveling for studies but the set of documents demanded were that for personal travel. I called up the customer care twice in vain. The response was very poor and i have not received any correspondence. The payment has been made in full and i am worried about the money and the fact that i don't have much time to spare before travel.

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Comments

Himanshu18191

from Noida, Uttar Pradesh

Hi,

I have raised a complaint with Thomas Cook for a refund of $107.82 not credited into my card. There were numerous follow ups done and proof of refund submitted. Now it’s been more than a week, no response from Thomas Cook after an email that backend team is investigating.
Complaint ref:[protected]