Thomas Cook India — inactivity fees charged on a blocked card

Address:

560076

They have deducted inactivity fees on a card which has been blocked since 6 months due to fraudulent activity. My first problem was to get back this fraudulent amount back. They took more than 4 month to refund it. Also they ask for your complete card number during the call verification which is wrong practice. They are not complying with mastercard or visa card rules. I got this card blocked by thomas cook representative via phone call because this card was compromised. He never told me that there would be inactivity fees applicable even when the card is blocked.

There should be no inactivity fees on blocked card. I want this money to be refunded. They never sent any email regarding this reduction. Nor it reflects on my statement. I am unable to comprehend how they can legally deduct this amount.