Thomas Cook India — Lower Category Room Provided

Address:

Mumbai City, Maharashtra

I had booked the Asian Wonders holiday from 2nd June to 11th June. As per the planner and itinerary given (pdf page 5) and committed to us, we were supposed to get Ocean View Room on board the Star Cruise Libra. But when we boarded the ship we were allotted a room in lowest deck without ocean view. When we complaint to the tour manager available on board, he said he is not aware of the commitments and itinerary and will not be able to arrange for other room. This is sheer cheating on part of Thomas Cook. Please arrange for refund of money at the earliest.