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Thomas Cook India

[Resolved]  Thomas Cook India — Money not credited back for tickets not booked

Address:Mumbai City, Maharashtra

I had booked the flights tickets for my In Laws on 17th April 2014. Booking Ref No : FB848469. Money got debited, but the tickets were not booked. Called up Thomas Cook several times, they kept on mentioning it would get credited in 2-3 days. Today Suddenly they mentioned that they have not received any money and they cant do anything. Called up my bank and they confirmed money has been credited to Thomas Cook. Please show some Humanity and refund bank my money Thanks, Rashmi
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Complaint marked as Resolved 
Thomas cook called and followed up to resolve the issue post the issue was posted on consumercomplaints.in . Prior to submitting complaint here, they were not concerned about my issue irrespective of calling them multiple times.
customer support has been notified about the posted complaint.
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Comments

So sorry to hear that Rashmi, do allow us to do a quick check and we assure you of our assistance to your concerns asap. While our teams look into this, could you provide us your contact details please?

Best,
Team Thomas Cook India
Reply
Thanks for getting back.
You should be able to get contact details from booking reference number and the transaction number mentioned in original post.

Request you to please credit back the money ASAP

Thanks,
Rashmi
Reply
Dear Rashmi,

We had escalated your concerns to our internal Teams and they have treated your case as priority. We are delighted to update you that your refund has been processed and will reflect in your bank account in 4-5 working days. Trust you will appreciate the same. Please feel free to get in touch with our e-biz representative, Maulik in case of any further queries or concerns at Maulik.[protected]@in.thomascook.com. Hope we have been able to resolve your concerns?

Kind regards,
Team Thomas Cook India
Reply
I got a mail which says refund amount approved is Rs 100.
Please explain what makes Thomas Cook to keep with themselves Rs 19, 245 (Total amount debited from my account was Rs 19, 345)

Thanks,
Rashmi
Reply
On website it says, refund amount is Rs 19, 245.
Which is correct, email or website?
If website, why Rs 100 deducted?

Thanks,
Rashmi
Reply
Dear Rashmi,

Your feedback was shared with our our e-biz team, we have been updated that our Sr. Manager Maulik spoke to your husband Mr. Vishal, and has further explained him the 2-step refund process in detail. Trust you will appreciate the same. Please feel free to get in touch with our e-biz representative, Maulik in case of any further queries or concerns at Maulik.[protected]@in.thomascook.com. Hope we have been able to resolve your concerns?

Kind regards,
Team Thomas Cook India
Reply
Thank you
Reply

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