I had booked a group tour for nainital on 9th jan 2019 for 9th feb 2019. Expecting it to be a group tour and was told that there is no-one to share the room hence had to pay extra to occupy a double room individually. Your sales person told me that there will be a tour guide who will manage the show. Made the payment thinking i will not be sharing the room but will be in a group when i go through the tour. When i reached delhi i realised there was no group and i was given a driver to drive me thorough the whole tour alone.
When i reached out to sales “sushank” he kept saying group tours are safe and when i mentioned there is no group; there was no revert from him.
I reached nainital and called “deepa ghatge” for reason of me being alone in the group tour, to which i was informed that the others cancelled and i didn’t, hence alone.
I was not informed that there is no group and i will be doing this tour alone, if this information was disclosed, if it would have been informed and i still would have chosen to continue, i would have been ok with the idea of doing the tour alone.
The misinformation lead to immediate cancellation and there was no help for booking tickets from their end.
I had to book my own tickets and travel back to delhi to take the return flight for which i had to incur ticket charges rs.15, 176/-. Did miss that flight due to delhi’s heavy traffic and had re-book by paying extra rs.3, 150/-
I accuse thomas cook for cheating me into buying this tour and i want my money along with return flight tickets back immediately. Was this information helpful? | 
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