Thomas Cook India — no support provided in case of thomas cook prepaid card lost in country out of india

I was traveling to estonia and one day i lost my thomas cook prepaid card and raised a complaint at [protected]@in. Thomascook.com and requested for either new card or emergency cash and i was assured that i ll get the emergency cash within 24 hrs. Because issuing new card takes 5-6 working days.
I was glad to hear that they will provide emergency cash within 24hrs. Today is 4th of me without any money in country out of india and still i have not got any support from thomascook. Everytime i call them they tell me to wait for 24 hrs.

I don't understand the concept of emergency cash if they can't provide the services in case emergency. Highly disappointed with thomas cook prepaid card services.