We two seniors booked mauritius tour on 17/10/18 n paid full amount on 25/10/18 for 18/11 dep. Unfortunately i had an accident on2/11, 16days before n my right ankle got multiple fractures. Same day sent medical reports, pictures with bandaged leg and requested to cancel or postpone. First tcil agreed but later said money can not be refunded as the dep days are near. At one point of time tcil said only rs.10000/- will be deducted as cancellation charges and balance will be refunded. I said it is fine. Meanwhile another friend wanted to travel in my place. Tcil agreed and we have sent pp copy also. Again tcil changed its version asking us to pay rs.88733/ as replacement. This is ridiculous as tour cost is only rs.61145/-pp. One executive says only rs.10000/- required, same executive after a day says rs.88733/-. Another executive says rs.43000/- out of which rs 25000/- ($component) will be refunded. No one gives clear consistent figure/statements. We are totally confused and our tour is in jeopardy. Was this information helpful? | 
Clear fraud case .THOMASCOOK call center said we have our markup than its technical error but we will not refund the money.