Thomas Cook India — Not getting refund

Address:	Bikaner, Rajasthan, 334001
Website:	thomascook.in

I have opted for europe tour. And opted for trip protection plan for if i dont get visa. So that i can get my payment back. My visa got refused. Then i asked them to give my payment back. Thomas cook said they will give refund in 15 days. But after 15 days i havent got my payment. And when i ask for payment they say process will take time. Now it happened more then 17 days
Name ankur sethia
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