I have booked a trip with Thomas cook on 10th of April to USA. for which I paid the booking amount of rs 30000 I was promised and given assurance of refund if I cancel my trip before 30 days of departure. Flights were an additional cost and was promised to be booked prior 2 months of departure date. My departure was scheduled for 13th of Sept.
Today 18th July, after so many mails and calls there has been no firm action taken neither for tickets nor any other updates from the Travel agency. They are diverting my calls to the other departments and there is no proper response till date. The booking person named Ganesh gupta is seen nowhere and disappeared. After mailing like 10 times to thomas cook I got a call and I was informed that MR. Nadim would take the lead and get back to me in like 1 or 2 days. Its already 4 days and I tried mailing and contacting but there is no answer. As the date is very close to my departure date I need to cancel my trip and for that I need my refund which also has no answer.
This is very frustrating and disappointing from a company like Thomas Cook.
I want my refund back thats it. Was this information helpful? | 
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