Thomas Cook India — Poor service by Thomas Cook

Address:	Mumbai City, Maharashtra, 400001
Website:	www.thomascook.in

We booked our customized tour of Bangkok-Phuket from 6 june 2016-11 June 2016. they agreed to give us full service of taxi, breakfast, Lunch during their tour. attached below is the itenary given by them, And charges of air tickets and land fare, etc.
We encountered the following difficulties
- When checked in our hotel in Phuket, The receptionist refused to provide the room as the payment had not been transferred to their account. We waited for almost 2 hours without AC, at the hotel lobby.
- WE were constantly trying to contact Thomas Cook, But they were not picking up any calls, or responding to our emails
- We Deposited 400 USD to the hotel assuring them if the payment is not done by Thomas Cook, the hotel will deduct this amount, And whatever else the payment is req. they will charge from us
-We reached Bangkok . We were transferred to Salil Hotel Sukhumvit Soi 8.It was rated 4*, But the rooms were too small. Water was logging in the Washroom, both in the basin, and the bath tub in both our rooms
- Shower was Not working in one of our rooms..
- they were not listening to our complaints. Nor, the Thomas Cook Representatives
- They Served us Bread with mould sticking on it. And We Faced Problems With regard to vegetarian food.
-ON june 9 . We had to go to Safari World. we had to be picked up by 8 am. we waited till 10, and called the representatives innumerous times, only to be get assured that the cab will arrive in 15 min. Astonishingly, At 10;30, They called us that the trip was postponed to the next day. We had a free say, the next day, as we had some appointments fixed on this day after lunch, so we went back on our own cost to attend the appointment, as the taxi man refused to take us to our Destination. Our whole day was wasted because of the carelessness of Thomas Cook
- We upgraded our rooms, because they were shabby, at our own cost
- On 10th June, Our pickup was again delayed. We got picked up at 9 am and waited for other people at another hotel for about 1 and a half hour, and reached Safari World at 11;45 . We missed a show, And we rushed to watch the seal show.
- Our Whole trip was in Vain with loss of money and time, we failed to enjoy to trip, as all the time there some or the other problems created by the Thomas Cook Agents in Phuket and Bangkok.
our whole trip was ruined all due to the indifference of Thomas Cook.
Please Compensate