We had booked a holiday package to europe through thomas cook, baroda but unfortunately could not go due to visa refusal. The company promised to process the refund in 2 weeks but we are yet to receive the full refund even after 10 weeks. The worst is, nobody responds to our call or mail, nor do they call us to give any update. We always trusted tc as a company of repute and that was the reason we approached them for our holiday booking. But the callous attitude of their employees, including their higher ups, is very sickening. I have written numerous mails to every one, including their higher ups, but to no avail.
I appeal through this portal to the concerned authorities to see that our refund, which amounts to more than rs one lakh, is credited in our account at the earliest.
Rajiv r tiwari
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