We had booked europe travel package with thomas cook india which supposed to start from may 29, 2020 (File no: g[protected]. The tour was cancelled due to flight cancellations by the airlines and now the organization is refusing to give the money back despite no cancellation initiated from our side.
We are in contact with mr javed ansari (Javed. [protected]@thomascook.in) and despite multiple reminders, only response we receive from him is that they can provide credit vouchers post cancellation fees from thomas cook. They have acknowledged that the airlines have not charged anything in cancellation process. Despite this, they have added cancellation fees from their end and are not refunding the money even after that. We have clearly expressed our refusal about receiving credit vouchers and the organization keeps giving the same response.
Siddharth pandey
On behalf on satish chander pandey Was this information helpful? | 
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