Thomas Cook India — uttarakhand tour

Address:

Pune, Maharashtra, 411057

I have just (Yesterday) come back from a packaged holiday that i had bought from thomas cook, pune. It was the worst experience i have ever had with any travel company. This was least expected from a brand like thomas cook. We (3 families) booked a 6n/7d package tour to uttarakhand, covering mussoorie, nanital and jim corbett. Trouble started from the booking process itself but i will skip that for now and jump straight to day 1 of our tour. Day 1, when we were told that a couple of representatives will meet us at the delhi airport. Instead, the driver of our tt bus received us. We expected at least a tour manager who would meet and brie[censored]s on the plan for next 7 days. To start with the driver didnt know much about the exact hotel locations and it was left to us to guide him using our google navigation. At each destination, it was left to us to plan and guide the driver on the local sight seeing. We had the shock of our life when we reached corbett. The hotel (Sterling corbett) itself was 25 kms away from corbett which added a lot of travel time and left us with limited time for local activities. The driver was also relucatant to ferry us to and from the resort on day 2. We somehow managed to convince him. Then came the bigger shock. Prior to the tour nilesh (Pune office) had told us several times that the jungle safari need not be booked in advance and that the hotel customer service will arrange the needful for us. When we reached the sterling corbett hotel, the manager on duty (Late evening) was quite rude and uninterested in even hearing our queries about the jungle safari. He simple refused to help us or tell us about any alternate arrangements. Again, it was left to us to look for ways around this mess created by thomas cook. We kept calling nilesh since morning (Next day), he was barely reachable. We didnt get any sort of assistance from him or thomas cook. It was shameful that our corbett visit was going to be a disaster without chances of the jungle safari. Again, we struggled on our own almost entire day to get around the mess created by thomas cook. Do you epxpect your customers to visit corbett without experiencing the jungle safari? That is what everybody visits corbett for. Not a single time did we get any proactive help from your team while our families suffered in the searing heat and dust just waiting painfully for the jungle safari to be arranged. Our ordeal did not end here. Our visit to nainital had the same issues, no guidance, no tour manager and a reluctant driver. Worst part was that we were not told that the tour buses are not allowed inside nainital, the hotel was again 8 kms away from the town and we had to again struggle to arrange the sight seeing within nainital. Isnt thomas cook supposed to arrange it all for us? We had to shell out extra money, effort and time every where to arrange for our local sight seeing. Is this what we get after shelling out more than 1 lakh of our hard earned money on this tour which was a big nightmare for us? All thomas cook did was to book our flight tickets, bus and hotels. Nothing apart from that. Not even a tiny bit. Even we could have done what you did. We come to you and pay extra bucks to get that extra comfort and avoid any hassles. But what we got was exactly the opposite. This is a really pathetic and non existing customer service.in fact your company is duping unsuspecting customers like us. This clearly amounts to fraud. We were 3 families: kedar potdar, narayan swami and milind dere, and all o[censored]s are highly disappointed and frustrated due to this fraud conducted by your company in the name of package tours. If appropriate action is not taken then, we will not hesitate to make a storm on social media exposing your malpractices and non existent customer service. We will also consider taking the legal route if required. You have surely lost 3 of your customers. Expecting your prompt response and action.

Kedar potdar
[protected]