[Resolved]  Thyrocare — Thyrocare Invoice not provided

I have booked a test from Thyrocare but they have not provided an invoice copy to me for test reports, only the amount collected is shown in the customer details sections.

I have been contacting their customer care through mobile, online chat, and Whatsapp since 27th August 20221. I did multiple follow up by spending a lot of time. But no one helped me to provide the invoice. They purposefully avoid providing invoices and making the process much complex if someone needs an invoice.

I need an invoice copy to claim in my company.
Barcode ID- U5896990, V3698184, T3937959,

Why a customer should follow up multiple times for an invoice? Can't they provide invoices for all the tests taken as a standard process irrespective of an explicit request from customers? Are there any other reasons why they are not providing invoices?
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Feb 12, 2022
Complaint marked as Resolved 
Thyrocare customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2022
Thyrocare Customer Care's response
Dear Mr. Kavi, We regret for inconvenience which you have experienced, We request you please share your registered contact number, On receipts of the same we shall intervene and assist you immediately.
Verified Support
Jan 12, 2022
Thyrocare Customer Care's response
Dear Mr. Kavi,

We refer to your complaint.

We regret to inform you that we are unbale to provide receipts for said barcode as it is suspected too old and we are unbale to tack the detail.

We request you please share registered contact number to connect you for further assistance.

Thanks.
 
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    Thyrocare Phone
    +91 22 3090 0000
    +91 22 4125 2525
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    D-37/1, MIDC, Turbhe, Mumbai, Maharashtra, India - 400703
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