Ticketgenie India — Non refunding of money

Address:	Kolkata, West Bengal, 700069
Website:	ticketgenie.ticketgeting

I, santu mondal have booked 4 tickets for kolkata - mumbai match on 05/10/2016 for the scheduled date 25/10/2016 for rs. 1633. But the status of my transaction is failed but amount has also been deducted from my account. Transaction no...[protected] and merchant transaction id is... K[protected]. I have provided all the requisite information including bank account statement for refunding the amount as per the organisation's instruction. But till date i have not been refunded or any assurance of getting the same though they accepted the amount as per their booking details summery they sent to me. Hoping your prompt action in this regard.