| Address: | Plot No. 758, First Floor, Udyog Vihar Phase 5, Gurgaon - 122016 Haryana | | Website: | tumble.co.in |
I requested for a WiFi connection from Timbl on 9 April 2020. They asked me to pay the monthly plan charge first for ₹824.25 which I paid on 9 April 2020. They informed me that the installation will be done in 3 business days and I will have to pay only ₹500 extra for the router which will be refunded once I will get the connection removed. I agreed to that, however, to my surprise when the technician called me after almost 10 days later, he asked for ₹1300 extra for the connection which included an installation charge of ₹500 and ₹300 for a device which was never informed to me before. They send me a confirmation email for the connection in which it was never mentioned that there will be installation or device charges added. Anyway, I agreed to pay for that also and once the connection was done I was told that it is only a Lan cable connection with which only my Pc can work and it's not actually a WiFi connection. I was unhappy as I requested for wifi and not internet connection. Hence, I requested them to cancel the request and refund my money. They have taken a total of ₹824.25+₹1300 so far and not even a single penny has been refunded.
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