[Resolved] Titan Company — Charges taken instead of guarantee period

Amit Narnoly

from Imphal, Manipur

Address:	700109
Website:	www.titancare.co.in

My father visited Sodepur showroom and they have charged for battery & service charges on 23/08/16. The we have found that, the watch is still in EMG period which is expiring on 20.07.17. On 25/08/16, my father again visited the showrom and but they unable to issue the refund neither any type of credit note. I can't understand where is the problem, in issuing the credit note, if refund can't be made.

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Sep 28, 2016

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2016

Titan Company Customer Care's response Dear Amit Narnoly,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve