Titan Company — complaint about titan watch bought online

Address:

411033

Watch i bought from company is 2 times it was under maintainance one time they repaired so they ask me 48 rs charges i didn't. Next time the strap was problem straight away they chase me for replacement how can be the strap problem when we use watch hardly. So i need to get the strap on free replacement i called care but they said we don't care about customers i called too many times to customer care but useless. I haven't rec'd any single call from titan customer care. This was very bad experience from titan. Is titan gave costumers refurbished products.??