[Resolved] Titan Company — Fastrac

rajesh adv

from Mathura, Uttar Pradesh

Address:	Agra, Uttar Pradesh, 282007
Website:	WWW.fastrack.in

Sir Today I am at Titan service centre I has purchase a Fasttrac wrist watch sl. No. NE9735NL02A on 03/06/15 but after four time repair and change machine watch not running, I am puselled and now present your service centre Sanjay Place, Agra but in charge refused to provide guarantee and also abuse and misbehave with me alleging on person employed at your center to call for guard and thronout me outside.
It is amounts to deficiency in services as well as amounts to cheating.
Kindly do needful
Rajesh Kumar Gupta
[protected]

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Oct 12, 2016

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2016

Titan Company Customer Care's response Dear Rajesh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Verified Support

Sep 11, 2016

Titan Company Customer Care's response Dear Rajesh,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you; however your number was unreachable. Request you to please provide available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to
ensure our customers are happy.

Sincerely,

Steve