Ticket ID: TKT-[protected]
Received fastrack reflex Apr 2023.
Stopped working with battery/charging issue in 7 fays.
Reached out to titan customer care and raised a ticket. Provided relevant video, invoice for warranty support.
Promised call back in 48 hours on May 15 2023.
So far no reply to my 7 email reminders and 4 customer care calls.
Don't have escalation matrix and hence have to write here.
Not sure why titan a Tata company, behaves like this to a customer who has high Regards for Tata.
Still waiting for the resolution. Was this information helpful? |
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