Titan Company — Invoice No.23TTKS[protected]/Encircle No.[protected]

Sir

I had purchased your product vide Invoice No.23TTKS[protected] on 7/8/2022 with the Invoice Amount being Rs.10, 995/-. Copy of the Invoice is attached for your reference.
However, the Product turned out to be a defective one. This was brought to the notice of your showroom (Store at Manualsons Building, Round West, Thrissur), and your employees said it is a manufacturing defect and thereby agreed to refund the value of the Product. The Service Data Form is attached for your reference. The Product is lying with your Store right now.
I am shocked to realise that a defective product was sold to me by a reputed Organisation like yours.
Much to my surprise is the behaviour of your Staff's who initially agreed for a cash refund and thereafter turn around to say 'we will issue Vouchers for same value".
During my visit on 13/9/2022, I liked another Product of yours and there was a Offer running for the said Product. However much to my dismay, the store people came up with an illogical statement that "I am not entitled for that said offer/discount if redeemed against the Voucher. This is totally an unfair trade practice. As a customer I feel let down in many ways, like 1) I was sold a defective product at the first instance, then 2) Cash Refund was offered which thereafter became a Voucher refund. Even accepting the Voucher, i am denied to buy a Product of my liking availing the Offer/Discount offered for that Product on the date of my visit, i.e. 13/9/2022.
I feel totally let down by your Product sold to me and also inferior services offered to me at the Store.
Therefore, you are requested to look into the matter and find a resolution for the same else, I will be constrained to take necessary steps under Consumer Protection Act to safeguard my interests.